Due to high demand and an overwhelming number of orders, it might take us more time to deliver your orders. Therefore, instead of 3 working days, our current TAT is 5-7 working days (depending on the size of your order).

Privacy Policy

Above all else, GoSuperb is committed to protecting the privacy of its clients and website users. We are respectful of the fact that you have decided to entrust us with your personal information. This sort of information may have incredible value for you and your business. Thus, we are taking precautions and specific steps to ensure that your privacy stays intact.

 

The following Privacy Policy relates to our clients, users who have registered on our website, and all individuals who have visited and used our site without registering.

 

The sole purpose of our Privacy Policy is to protect your personally identifiable information (PII), your payment data, and any other information you may share with us in regards to your business and/or personal affairs.

 

If you continue to use our website and our services, it will be considered that you have read, understood and agreed to our Privacy Policy. Thank you for taking the time to review our policy and the use of your data on our website.

 

This version of GoSuperb Privacy Policy was updated on May 22nd, 2018.

GoSuperb Privacy Policy

To make our Privacy Policy accessible to all users of our website, we have disclosed all information in a clear language. There will not be any ambiguity, which will lead to an easy understanding of the policy.

Personally Identifiable Information (PII)

In order to help you understand our Privacy Policy, it is necessary to explain what PII is and how it is being used on our website.

 

Personally identifiable information is any information or data that can potentially identify a business or a particular individual (website user). That sort of data differs from your personal information, as personal information cannot be traced back to you (user or client) in most cases.

 

Our Privacy Policy applies to all information you provide us with in regards to your business or personal affairs.

 

Please bear in mind that GoSuperb will never use or process your information without your consent. However, this information may be necessary for us to provide you with our services. Therefore, if you are not willing or cannot provide us with specific information, we may not be able to continue our business relationship with you.

 

The information will be collected through the use of our website and our services. Those instances include:

 

  • Website use
  • Account registration
  • Order placement
  • Order details
  • Transactions
  • Direct communication concerning our website or any other features on our website.

 

PII and your personal information that’s collected through our website and services include, but are not limited to:

 

  • Your first and last name
  • Email address
  • Physical location and address
  • Credit card or other payment method information
  • Details of your business or personal affairs

 

All of the PII and personal data collected through our website is solely owned by GoSuperb.

 

In regards to non-PII, we reserve the right to share such information for marketing or other specific purposes. However, any personal information that we use for these purposes will never be traced back to you (client or the registered user).

 

In the following segment, we will elaborate more on the specific data usage you can expect while using our website and our services.

DATA USE

Usage Data
We may process your data in regards to our services and our website. To do this, we will use our analytics tracking system. The data we collect may include your IP address, type and version of the browser you’re using, your geographical location, page views, page and website navigation pattern, referral website or source, and the length of your visit to our website. We may also process the pattern, frequency and timing of your visit or use.

Legal basis: the processing of your usage data is a choice for which you have to give us consent. The sole purpose of the processing is website improvement and the improvement of our current and future services.

Account Data
We may process your account data in regards to your account on our website. That includes your first and last name, company name, address, country, town/city, state/county, postcode/ZIP, phone number and email address. This information will be provided by you or your employer.
Legal basis: the processing of your account data is a choice for which you have to give us consent. The sole purpose of the processing is website and service improvement, provision of services, accounting purposes, as well as viewing and monitoring your use of our website and our services.

Transaction Data
We may process your transaction data in regards to payments made on our website. In order to pay for our services and for GoSuperb to provide you with payable goods or services, you will be asked to provide contact details, payment method details, and transaction details. This sort of data will also be used for keeping a record of transactions between you and our company.
Legal basis: the processing of your transaction data is a choice for which you have to give us consent. The sole purpose of the processing is entering into a contract and completing the necessary steps in order to provide you with our services.

Service Data
We may process the information and personal data you provide us with during the use of our services. That includes the information you give us while making an order, requests and similar instances. This data may be processed in order to maintain our website security, provide our services, communicate with you as a client and maintain back-ups of our databases.
Legal basis: the processing of your service data is a choice for which you have to give us consent. The sole purpose of the processing is a legitimate interest of our company, as well as the administration of our business, contract execution or entering into a contract.

Inquiry Data
We may process your inquiry data in regards to our services. This data includes your name and email address, as well as other relevant information you include in your inquiry.
Legal basis: the processing of your inquiry data is a choice for which you have to give us consent. The sole purpose of the processing is selling, offering and providing additional information about our services and/or goods.

Correspondence Data
We may process your correspondence data in regards to our services. That data includes your name and email address, as well as the correspondence content and the metadata related to it. The metadata will be generated through our website by using the website contact forms.
Legal basis: the processing of your correspondence data is a choice for which you will have to give us consent. The sole purpose of the processing is correspondence with the users and record-keeping of the said correspondence, as well as the administration of our website, services, and business in general.

Privacy Policy Exemptions

GoSuperb will not distribute, disclose or sell PII of any user, for any purpose. However, it may be required to do so by court order or a verifiable law enforcement agency, which will make that specific case an exemption to our Privacy Policy.

 

If such situation arises, we will follow all the necessary steps for disclosing the information requested by the law enforcement agency. Please bear in mind that the law will determine your awareness of this disclosure. If GoSuperb is under no legal restriction, we will do everything in our power to inform you of this inquiry for your information as soon as we receive the legal permission to do so.

 

Keep in mind that, while we try to protect your privacy on all occasions, GoSuperb is obliged to first comply with the law. Thus, we reserve the right to disclose your personally identifiable information to a governing authority if we have reasons to believe that you are using our website or services to commit unlawful acts.

Other Instances of Data Processing

In specific occasions, GoSuperb reserves the right to process all your personal data identified in this policy for legal purposes. That includes court proceedings, out-of-court and administrative procedures, as well as the exercise, defense and establishment of legal claims.
Legal basis: this processing is used for the sole purpose of our legitimate interest, including the protection and use of our, your and others’ legal rights.

 

In case of insurance coverage, risk management and the obtainment of professional advice, GoSuperb reserves the right to process any of your personal data that’s been identified in this policy.
Legal basis: this processing is used for the sole purpose of our legitimate interest, including the protection of our business and company against risks.

 

Finally, if it is necessary for GoSuperb to process any of your personal data in order to comply with a legal obligation, we reserve the right to do so. Furthermore, we may process your personal data in order to protect our or another person’s interests.

 

Please bear in mind that you shouldn’t provide us with any other person’s personal data unless we ask you to do so.

Personal Data Access

GoSuperb reserves the right to disclose your personal data to:

 

  • Our insurers and professional advisers. The sole purpose of this disclosure will be maintaining insurance coverage, risk management, getting legal advice, or exercise, defense and establishment of legal claims, either during court proceedings or out-of-court and administrative procedures.
  • Payment service providers. We will disclose your financial transactions to our payment service provider only to the necessary extent and in specific situations (payment processing, refunds, queries, and complaints).
  • Third-party providers. GoSuperb may disclose your inquiry data, only when it is necessary and unavoidable, to third-party providers. The sole purpose of this disclosure is to enable the providers to manage the functionality of our business and website accordingly. In that regard, the third-party supplier will act as a data controller of the inquiry data and provide you with their own privacy policy. Their privacy policy will govern the use of your personal data by the third-party supplier.
  • Specific authorities. We may disclose your personal data in specific situations: when we have to comply to a legal obligation, or when it is of the utmost importance to protect your vital interests or the vital interests of another person. Furthermore, we may also disclose the data if it is necessary for the exercise, establishment or defense of legal claims, either during out-of-court and administrative procedures or during court proceedings.

Additional Information about Data Sharing

In regards to our professional writing and rewriting services, we reserve the right to share your content information and requests with our writers. Our writers have to comply with our privacy policy. However, any information you provide us with, in regards to your project, is done at your own risk, and in agreement that it may be shared with a third party.

 

Our writers do not have and never have been given access to your personal information or PII unless we have instructed otherwise.

 

Furthermore, in regards to your transactions and payments, we require the use of a third party. We only use reputable payment processing companies, and we also allow PII and payment information encryption that enables us to protect you. However, GoSuperb will not be held responsible for security breaches of a third-party payment processing provider.

Deleting your PII

Any personal data you provide GoSuperb with will not be kept for any longer than it is necessary. However, if you decide to cancel your account or stop using GoSuperb services, and you wish to remove or delete the PII from the GoSuperb website, partially or in whole, you may send us a written request.

 

Please bear in mind that the deletion may limit or restrict your use of GoSuperb services.

Security

GoSuperb has taken all the necessary precautions in regards to protecting your privacy. That includes a unique password that’s only to be used by you. However, it is your sole responsibility to protect your password’s integrity.

 

Therefore, GoSuperb will not be responsible in case of misuse of your PII by someone who has accessed your user account by inputting the password. If you think that your account security has been compromised, don’t hesitate to contact GoSuperb immediately so that you can receive a new password.

 

Our website features the latest security measures that will protect any and all information which is collected and stored in it. However, even though we have taken the necessary security steps to protect your integrity and the integrity of our security systems, GoSuperb cannot be held responsible for certain unfortunate situations during security breach:

 

  • Alteration of any and all collected data
  • Loss of any and all collected data
  • Misuse of any and all collected data.

 

Knowingly providing any and all data to GoSuperb and our website is done at your own risk.

Underage Users

GoSuperb provides services to all users who are over the age of 18. In regards to that, we will never knowingly collect or use personal information or PII supplied by a minor. Furthermore, we take great precautions in confirming the age of users who register for an account on our website.

 

In case we do find that a minor has been using the GoSuperb website or our services, we will immediately remove any information related to the user and terminate our business relationship with them.

Your User Rights

In the following section, we will summarise the rights you have under the data protection laws. Please bear in mind that we cannot include all details in our Privacy Policy. Thus, it is vital for you to research the relevant laws and seek guidance for a full explanation of them.

 

According to data protection laws, you have the right to:

 

  • Data Access – you may confirm that we can access and process your data.
  • Erasure – you may request a deletion of your data. However, bear in mind that certain situations do not allow for this erasure. Those include the defense, exercise or establishment of legal claims, the compliance of GoSuperb with a legal obligation, as well as the practice of the right of freedom of expression and information.
  • Data Rectification – you may request a change regarding your inaccurate personal data.
  • Process Restriction – you may restrict us from processing your data in certain situations. However, bear in mind that we can then only process it if you give us your consent, if we need to exercise, defend or establish legal claims, as well as protect the rights of another natural or legal person. We may also process the data if it’s of the utmost importance and in the public interest.
  • Process Objection – you may object to our data processing. If that happens, we will cease to process any information you provide us with until we can demonstrate why the data processing is vital for the establishment of your and our rights, as well as the continuing of our business relationship. Furthermore, you may object to our data processing in regards to direct marketing purposes. In that case, we will cease the processing for these purposes immediately. Moreover, you may object to processing for scientific, historical research and statistical purposes unless it is necessary for a task performance for public interest reasons.
  • Data portability – the legal basis for data processing is your consent, the necessity for the performance of a specific task or contract which you have requested, or the need to take steps to establish a contract as per your request. You have the right to receive such data in a structured format, which can be read by a commonly used machine. However, bear in mind that this right is not applicable if it will have an adverse effect on others’ rights and freedoms.
  • Supervisory authority complaint – if you believe that our data processing of your personal information infringes any of the data processing laws, you have the right to complain to the supervisory authority.
  • Consent withdrawal – you have the right to withdraw your data processing consent at any time by sending GoSuperb a written request.

Cookie Policy

A cookie is a text file that consists of a string of numbers and letters (the identifier). The web server sends the identifier to the browser, which then stores it. Afterward, the identifier goes back to the server whenever the browser requests page access from the server.

 

We use cookies to obtain non-personal information. That includes, but is not limited to: your IP address, the type of browser you’re using, the areas you’ve accessed on our website, and other technical information regarding the methods you’ve used to access the site.

 

Third parties may use the information that the cookies collect. The purpose of that use is site improvement, the analysis of our client relationships, and/or marketing objectives.

 

Please bear in mind that analytics tracking system providers may also use cookies for tracking and gathering information about the website use.

 

In regards to our cookie policy, it is vital to remember that cookies are not used in areas of the website where you will be sharing your PII or other personal information. Those include your contact details, as well as your passwords and payment data.

 

Our GoSuperb website uses cookies so that we can give you the best possible user-friendly experience and ensure that you have access to all of the website features. However, if you wish to block the use of cookies, bear in mind that it might stop you from using the full potential of our website. Please refer to the information below to find out how you can block the use of cookies.

How to Manage Cookies

If you wish to delete cookies or you refuse to accept them, please refer to the links below. Each one of them contains specific information regarding different browsers you might be using.

 

Google Chrome – https://support.google.com/chrome/answer/95647?hl=en
Firefox – https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera – http://www.opera.com/help/tutorials/security/cookies/
Internet Explorer – https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari – https://support.apple.com/kb/PH21411
Edge – https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Privacy Policy Changes

GoSuperb reserves the right to make changes to its Privacy Policy. You will be notified accordingly via email if such changes are made.

 

In case of any amendments, GoSuperb will also post the notification on its website. Furthermore, the changes will be reflected on our Privacy Policy page. Thus, if you continue to use our website afterward, it will be assumed that you are in agreement with the changes, additions and/or omissions made in our Privacy Policy.

 

In case GoSuperb sells its company partially, or in whole, your PII may be transferred in accordance with the sale agreement. However, you will receive a notification if such a transfer occurs. If you continue to use our services, your PII and other personal and non-personal information will remain protected by the same policy outlined in this document until further notice.

Company Details

Principal place of business: Amsterdam, the Netherlands
Registered office address:
Doesburg
Gelderland 6981GN
the Netherlands

You may contact us:

 

By email: info@gosuperb.com
By Skype: Gosuperb
By using the LiveChat feature on our website

 

Our Data Protection Officer: S. Bahisheva
Contact details: info@gosuperb.com